[Solved] Organisational psychology 4

Assignment Prompt & Instructions

**Select** 1 agency that employs a CRM program.
**Research** how this agency employed a CRM program in a similar or different way than identified in the aviation article from your readings. Focus on the reasons the CRM program is beneficial in reducing human error and improving employee efficiency.
**Write** a 700- to 1,050-word executive summary for the company’s CEO in which you provide evidence of how this CRM program was implemented. Include the following in your response:
– Distinguish between various team concepts as they relate to performance during and after this training program.
– Explain the difference between leaders and managers, as well as the influence and power they may have on the success of this program.
– Evaluate at least 2 theories of leadership and the role that leaders utilizing these theories play in facilitating this program.
– Analyze the general effects on the organization that may result from this program, referencing the concepts of organizational development and various organizational theories.
– Advocate the reasons ABC Corporation should apply the change management process for the CRM program change.
**Cite** your sources in the body of your writing and reference at least two current scholarly sources used to support your assignment.
**Format** your assignment consistent with APA guidelines.